EFFECTIVE DATE: 9.09.2023

Thank you for using our text number service. We value your privacy, and this policy outlines how we handle your data.

1. Information We Collect
   1. Mobile Phone Number: While on our website, through online application, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general informational request forms we may collect your phone number to send and receive text messages
   2. User-Provided Information: Any additional information you provide helps us improve our services and provide better support.
2. How We Use Your Information
   1. We Use your data to:
      1. Deliver text messages and updates related to our services.
      2. Improve our service and user experience.
      3. Respond to your inquiries and provide customer support.
      4. Occasionally send promotional offers, alerts, communication about community news, urgent notifications, events, and other content.
3. Message Content
   1. Messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content. Standard messaging rates may apply. Message frequency will vary. 
4. Data Security
   1. We take reasonable steps to protect your personal information form unauthorized access and disclosure. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot gaurantee the absolute security of your information.
5. Opt Out
   1. You can opt out anytime by replying “Stop” to a message or reply “Help” for more information.
6. Contact Us
   1. Contact us at office@shenandoahproperties.net for assistance.
7. CTIA Compliance
   1. Our services comply with CTIA guidelines. To report concerns or violations, contact using the provided information
8. Changes to Policy
   1. We May update this Privacy Policy from time-to-time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this Policy by posting the update version on our website or through other means. Your continued use of the Service after such changes constitues your acceptance of the revised Privacy Policy. 
9. Sharing Personal Data
   1. With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
   2. For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
   3. With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
   4. With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
   5. With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
   6. With Your consent: We may disclose Your personal information for any other purpose with Your consent.
   7. Personal Data is not sold.